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Refund & Cancellation Policy

At Trawiz AI, we strive to provide a seamless experience to all our customers. This Refund & Cancellation Policy outlines the terms applicable to subscriptions purchased for our software platform.

1. Subscription Payments

Trawiz AI provides cloud-based software services on a subscription basis. Subscription fees may be charged monthly, quarterly, or annually, depending on the plan selected by the customer.

2. Refund Policy

Customers are eligible for a full refund only if Trawiz AI is unable to provide access to the subscribed platform within eight (8) calendar days from the date of successful payment due to reasons solely attributable to Trawiz AI.

If access to the platform has been successfully provided within this period, the subscription fee shall be deemed earned, and no refunds will be provided.

Refund requests must be submitted in writing to support@trawiz.ai within the applicable period. Approved refunds will be processed to the original payment method within 7-10 business days, subject to banking and payment gateway timelines.

3. Cancellation Policy

Customers may cancel the renewal of their subscription at any time before the next billing cycle by contacting our support team or through the available account settings (where applicable).

Cancellation will prevent future subscription renewals. However:

  • The current subscription will remain active until the end of the paid subscription period.

  • No partial or prorated refunds will be issued for any unused portion of the subscription period.

  • One-time onboarding, implementation, setup, customization, integration, or professional service fees (if applicable) are non-refundable once the service has commenced.

4. Exceptions

Refunds will not be granted in the following situations:

  • Change of mind after the platform has been provisioned.

  • Failure to use the platform after access has been provided.

  • Incorrect purchase of a subscription plan by the customer.

  • Service interruptions caused by third-party internet providers, customer infrastructure, or force majeure events beyond the reasonable control of Trawiz AI.

5. Contact Us

For any questions regarding cancellations or refunds, please contact:

Trawiz AI
Email: support@trawiz.ai

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